New FMCSA MOTUS Registration System?

Aug 03, 2026 at 02:38 PM CST + 7
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. ⚠️ Are You Having Trouble with the New FMCSA MOTUS Registration System? We've been hearing from carriers, brokers, and shippers across the country that the transition to the new FMCSA MOTUS system has created challenges with authority registrations, updates, reinstatements, and other filings. At BulkLoads, we believe our industry deserves to be heard. If you're experiencing issues, comment below with your ZIP code. We'll reply with the contact information for your U.S. Senators so you can report your experience directly to their offices. The more they hear from constituents, the better they can understand the impact these delays and system issues are having on the transportation industry. When you comment, feel free to include: Your ZIP code A brief description of the issue you're experiencing How the delays have affected your business (if you're comfortable sharing) We're committed to supporting our community and helping ensure your voice reaches the people who can make a difference. Drop your ZIP code below, and we'll get you the right Senate contact information. BulkLoads TEAM

Replied on Tue, Aug 04, 2026 at 07:01 PM CST
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. 77356

Replied on Thu, Aug 06, 2026 at 09:30 AM CST
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. 72568 The system will not let me complete registration. Nobody from fmscsa replies to emails or phone calls.

Replied on Thu, Aug 06, 2026 at 11:44 AM CST
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. 82070 (WYOMING) We had Login.gov set up and I checked everything before the transition to MOTUS rolled over. After the rollover, I tried going in last week to make sure everything is good. Was able to get into Login.gov just fine. Tried following the emailed directions Foleys provided. Got through step 2 (Agree to Terms and Conditions) then system gave me the message "Your account has been reset." What does that mean??? Couldn't move forward with the box system provided to log out and back in to reset. Logged out of Login.gov and back into system multiple times hoping to reset system with no luck. I tried calling the FMCSA phone number provided multiple times (5-6 times) received nothing but busy signal every time. Has anyone actually ever been able to speak to a real person if/when they called the FMCSA phone number? I emailed them *three* separate times and received the same automated email response which provided all info that wasn't applicable to our issue. Not helpful! Finally, I tried the Live Chat option.... started out as #894 in que (true story, I'm not making this up!), waited close to 5 hours that day, got to #3 in the que (I was very excited at this point) and immediatly received message that stated "Status cancelled: There are no agents available to chat with you right now. Please try again later." (Yes, I lost my shit at that point). I have screenshot photos of every issue in case FMCSA tries to penalize us, we have proof we tried getting into system. I don't know how FMCSA expects any of us to actually navigate this new system that's supposed to be so wonderful. I have found nothing wonderful about it and their customer service is unacceptable. I have no more answers about how to fix our issues or who to even contact for help. If anyone out there has has the same issue as us, I would be greatly appreciated if you would respond back to this if you were able to resolve it and how you were able to fix it. Thank you! Nancy Elliott Rocking E Trucking, Inc.

Replied on Thu, Aug 06, 2026 at 11:44 AM CST

Posted by a private FlatLoads.com member.

82070 (WYOMING)

We had Login.gov set up and I checked everything before the transition to MOTUS rolled over. After the rollover, I tried going in last week to make sure everything is good. Was able to get into Login.gov just fine. Tried following the emailed directions Foleys provided. Got through step 2 (Agree to Terms and Conditions) then system gave me the message "Your account has been reset." What does that mean??? Couldn't move forward with the box system provided to log out and back in to reset. Logged out of Login.gov and back into system multiple times hoping to reset system with no luck.

I tried calling the FMCSA phone number provided multiple times (5-6 times) received nothing but busy signal every time. Has anyone actually ever been able to speak to a real person if/when they called the FMCSA phone number?

I emailed them three separate times and received the same automated email response which provided all info that wasn't applicable to our issue. Not helpful!

Finally, I tried the Live Chat option.... started out as #894 in que (true story, I'm not making this up!), waited close to 5 hours that day, got to #3 in the que (I was very excited at this point) and immediatly received message that stated "Status cancelled: There are no agents available to chat with you right now. Please try again later." (Yes, I lost my shit at that point).

I have screenshot photos of every issue in case FMCSA tries to penalize us, we have proof we tried getting into system.

I don't know how FMCSA expects any of us to actually navigate this new system that's supposed to be so wonderful. I have found nothing wonderful about it and their customer service is unacceptable. I have no more answers about how to fix our issues or who to even contact for help.

If anyone out there has has the same issue as us, I would be greatly appreciated if you would respond back to this if you were able to resolve it and how you were able to fix it.

Thank you!

Nancy Elliott

Rocking E Trucking, Inc.

Replied on Fri, Aug 07, 2026 at 07:58 AM CST
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. 55354 Won't let me pay reactivate fee to get my mc active when I get to pay screen says pay.gov failed to load. Been getting run around since may. Chat is worthless same old story there's no set time to solve problem. Kinda hard to work without a mc out of state

Replied on Fri, Aug 07, 2026 at 08:52 AM CST
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. Quote: "77356" submit an individual federal-agency assistance request and identify FMCSA / U.S. Department of Transportation as the agency involved. Senator Ted Cruz (713) 718-3057 This is the exact link for you: https://www.cruz.senate.gov/contact/write-ted?utm_source

Replied on Fri, Aug 07, 2026 at 08:57 AM CST
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. Quote: "72568 The system will not let me complete registration. Nobody from fmscsa replies to emails or phone calls." Office of Senator John Boozman (479) 725-0400 Arkansas has site dedicated for help with an Agency - please go here: https://www.boozman.senate.gov/request-help-with-an-agency?utm_source I would specifically state that the request concerns FMCSA / U.S. Department of Transportation and explain how long they have been attempting to obtain assistance, what FMCSA matter is pending, and how the lack of response is affecting their ability to operate. Senator Tom Cotton is Arkansas's other U.S. Senator. His office provides constituent services, including casework for Arkansans. https://www.cotton.senate.gov/contact?utm_source Jonesboro Office 300 South Church, Suite 338 Jonesboro, AR 72401 Phone: 870-933-6223 Little Rock Office 1401 West Capitol Ave., Suite 235 Little Rock, AR 72201 Phone: 501-223-9081

Replied on Fri, Aug 07, 2026 at 08:57 AM CST

Posted by a private FlatLoads.com member.

Quote: "72568 The system will not let me complete registration. Nobody from fmscsa replies to emails or phone calls."

Office of Senator John Boozman

(479) 725-0400

Arkansas has site dedicated for help with an Agency - please go here:

https://www.boozman.senate.gov/request-help-with-an-agency?utm_source

I would specifically state that the request concerns FMCSA / U.S. Department of Transportation and explain how long they have been attempting to obtain assistance, what FMCSA matter is pending, and how the lack of response is affecting their ability to operate.

Senator Tom Cotton is Arkansas's other U.S. Senator. His office provides constituent services, including casework for Arkansans.

https://www.cotton.senate.gov/contact?utm_source

Jonesboro Office
300 South Church, Suite 338
Jonesboro, AR 72401
Phone: 870-933-6223

Little Rock Office
1401 West Capitol Ave., Suite 235
Little Rock, AR 72201
Phone: 501-223-9081

Replied on Fri, Aug 07, 2026 at 09:03 AM CST
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. Quote: "82070 (WYOMING) We had Login.gov set up and I checked everything before the transition to MOTUS rolled over. After the rollover, I tried going in last week to make sure everything is good. Was able to get into Login.gov just fine. Tried following the emailed directions Foleys provided. Got through step 2 (Agree to Terms and Conditions) then system gave me the message "Your account has been reset." What does that mean??? Couldn't move forward with the box system provided to log out and back in to reset. Logged out of Login.gov and back into system multiple times hoping to reset system with no luck. I tried calling the FMCSA phone number provided multiple times (5-6 times) received nothing but busy signal every time. Has anyone actually ever been able to speak to a real person if/when they called the FMCSA phone number? I emailed them three separate times and received the same automated email response which provided all info that wasn't applicable to our issue. Not helpful! Finally, I tried the Live Chat option.... started out as #894 in que (true story, I'm not making this up!), waited close to 5 hours that day, got to #3 in the que (I was very excited at this point) and immediatly received message that stated "Status cancelled: There are no agents available to chat with you right now. Please try again later." (Yes, I lost my shit at that point). I have screenshot photos of every issue in case FMCSA tries to penalize us, we have proof we tried getting into system. I don't know how FMCSA expects any of us to actually navigate this new system that's supposed to be so wonderful. I have found nothing wonderful about it and their customer service is unacceptable. I have no more answers about how to fix our issues or who to even contact for help. If anyone out there has has the same issue as us, I would be greatly appreciated if you would respond back to this if you were able to resolve it and how you were able to fix it. Thank you! Nancy Elliott Rocking E Trucking, Inc. " Hi Nancy, thanks so much for this detailed information & I am so sorry for your challenges concerning the FMCSA! Below I have provided everything you need to see that your voice is heard for Wyoming. Senator Barrasso specifically provides federal agency assistance for Wyoming residents. His office can contact FMCSA on a constituent's behalf to improve communication and obtain information about a pending case. His office requires a signed Privacy Release plus a description of the problem and supporting documentation. https://www.barrasso.senate.gov/services/federal-agency-assistance/?utm_source Senator John Barrasso office: 2120 Capitol Avenue, Suite 2013 Cheyenne, WY 82001 Phone: 307-772-2451 Senator Cynthia Lummis: 127A Russell Senate Office Building Washington, DC 20510 Phone: 202-224-3424 Representative Harriet Hageman: https://hageman.house.gov/?utm_source Good luck to you!!! Bulkloads TEAM

Replied on Fri, Aug 07, 2026 at 09:03 AM CST

Posted by a private FlatLoads.com member.

Quote: "82070 (WYOMING) We had Login.gov set up and I checked everything before the transition to MOTUS rolled over. After the rollover, I tried going in last week to make sure everything is good. Was able to get into Login.gov just fine. Tried following the emailed directions Foleys provided. Got through step 2 (Agree to Terms and Conditions) then system gave me the message "Your account has been reset." What does that mean??? Couldn't move forward with the box system provided to log out and back in to reset. Logged out of Login.gov and back into system multiple times hoping to reset system with no luck. I tried calling the FMCSA phone number provided multiple times (5-6 times) received nothing but busy signal every time. Has anyone actually ever been able to speak to a real person if/when they called the FMCSA phone number? I emailed them three separate times and received the same automated email response which provided all info that wasn't applicable to our issue. Not helpful! Finally, I tried the Live Chat option.... started out as #894 in que (true story, I'm not making this up!), waited close to 5 hours that day, got to #3 in the que (I was very excited at this point) and immediatly received message that stated "Status cancelled: There are no agents available to chat with you right now. Please try again later." (Yes, I lost my shit at that point). I have screenshot photos of every issue in case FMCSA tries to penalize us, we have proof we tried getting into system. I don't know how FMCSA expects any of us to actually navigate this new system that's supposed to be so wonderful. I have found nothing wonderful about it and their customer service is unacceptable. I have no more answers about how to fix our issues or who to even contact for help. If anyone out there has has the same issue as us, I would be greatly appreciated if you would respond back to this if you were able to resolve it and how you were able to fix it. Thank you! Nancy Elliott Rocking E Trucking, Inc. "

Hi Nancy, thanks so much for this detailed information & I am so sorry for your challenges concerning the FMCSA! Below I have provided everything you need to see that your voice is heard for Wyoming.

Senator Barrasso specifically provides federal agency assistance for Wyoming residents. His office can contact FMCSA on a constituent's behalf to improve communication and obtain information about a pending case. His office requires a signed Privacy Release plus a description of the problem and supporting documentation.

https://www.barrasso.senate.gov/services/federal-agency-assistance/?utm_source

Senator John Barrasso office:

2120 Capitol Avenue, Suite 2013
Cheyenne, WY 82001
Phone: 307-772-2451

Senator Cynthia Lummis:

127A Russell Senate Office Building
Washington, DC 20510
Phone: 202-224-3424

Representative Harriet Hageman:

https://hageman.house.gov/?utm_source

Good luck to you!!!

Bulkloads TEAM

Replied on Fri, Aug 07, 2026 at 09:09 AM CST
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. Quote: "55354 Won't let me pay reactivate fee to get my mc active when I get to pay screen says pay.gov failed to load. Been getting run around since may. Chat is worthless same old story there's no set time to solve problem. Kinda hard to work without a mc out of state" I would contact Rep. Fischbach first, because her office specifically says it can help constituents who cannot get a timely answer from a federal agency. https://fischbach.house.gov/help-with-a-federal-agency?utm_source Representative Michelle Fischbach — Minnesota District 7 Washington, D.C. Office: 1004 Longworth House Office Building Washington, DC 20515 Phone: 202-225-2165 Her Minnesota district office can also be reached at 320-403-6100. Senator Klobuchar also specifically provides assistance to Minnesotans dealing with federal agencies. Her office requires a signed Privacy Act Release before pursuing the case. https://www.klobuchar.senate.gov/public/index.cfm/help-with-federal-agencies?utm_source Minnesota Metro Office P.O. Box 15024 Minneapolis, MN 55415 Phone: 612-727-5220 Toll-free: 1-888-224-9043 Washington, D.C.: 425 Dirksen Senate Office Building Washington, DC 20510 Phone: 202-224-3244 Minnesota's other U.S. Senator is Tina Smith, whose office also has a dedicated Help With a Federal Agency service. https://www.smith.senate.gov/?utm_source Saint Paul Office 60 Plato Blvd. East, Suite 220 Saint Paul, MN 55107 Phone: 651-221-1016 Washington, D.C. Office 720 Hart Senate Office Building Washington, DC 20510 Phone: 202-224-5641 FMCSA Minnesota Division — contact simultaneously I would also recommend you email the FMCSA Minnesota Division at the same time so there is a documented escalation directly to FMCSA: FMCSA Minnesota Division Warren E. Burger Federal Building & U.S. Courthouse 316 North Robert Street, Suite 244 Saint Paul, MN 55101 Phone: 651-291-6150 Fax: 651-291-6001 Email: [email protected] Good luck to you! Bulkloads TEAM

Replied on Fri, Aug 07, 2026 at 09:09 AM CST

Posted by a private FlatLoads.com member.

Quote: "55354 Won't let me pay reactivate fee to get my mc active when I get to pay screen says pay.gov failed to load. Been getting run around since may. Chat is worthless same old story there's no set time to solve problem. Kinda hard to work without a mc out of state"

I would contact Rep. Fischbach first, because her office specifically says it can help constituents who cannot get a timely answer from a federal agency.

https://fischbach.house.gov/help-with-a-federal-agency?utm_source

Representative Michelle Fischbach — Minnesota District 7
Washington, D.C. Office:
1004 Longworth House Office Building
Washington, DC 20515
Phone: 202-225-2165

Her Minnesota district office can also be reached at 320-403-6100.

Senator Klobuchar also specifically provides assistance to Minnesotans dealing with federal agencies. Her office requires a signed Privacy Act Release before pursuing the case.

https://www.klobuchar.senate.gov/public/index.cfm/help-with-federal-agencies?utm_source

Minnesota Metro Office
P.O. Box 15024
Minneapolis, MN 55415
Phone: 612-727-5220
Toll-free: 1-888-224-9043

Washington, D.C.:
425 Dirksen Senate Office Building
Washington, DC 20510
Phone: 202-224-3244

Minnesota's other U.S. Senator is Tina Smith, whose office also has a dedicated Help With a Federal Agency service.

https://www.smith.senate.gov/?utm_source

Saint Paul Office
60 Plato Blvd. East, Suite 220
Saint Paul, MN 55107
Phone: 651-221-1016

Washington, D.C. Office
720 Hart Senate Office Building
Washington, DC 20510
Phone: 202-224-5641

FMCSA Minnesota Division — contact simultaneously

I would also recommend you email the FMCSA Minnesota Division at the same time so there is a documented escalation directly to FMCSA:

FMCSA Minnesota Division
Warren E. Burger Federal Building & U.S. Courthouse
316 North Robert Street, Suite 244
Saint Paul, MN 55101
Phone: 651-291-6150
Fax: 651-291-6001
Email: [email protected]

Good luck to you!

Bulkloads TEAM

Replied on Thu, Aug 13, 2026 at 08:01 AM CST
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. Quote: "Hi Nancy, thanks so much for this detailed information & I am so sorry for your challenges concerning the FMCSA! Below I have provided everything you need to see that your voice is heard for Wyoming. Senator Barrasso specifically provides federal agency assistance for Wyoming residents. His office can contact FMCSA on a constituent's behalf to improve communication and obtain information about a pending case. His office requires a signed Privacy Release plus a description of the problem and supporting documentation. https://www.barrasso.senate.gov/services/federal-agency-assistance/?utm_source Senator John Barrasso office: 2120 Capitol Avenue, Suite 2013Cheyenne, WY 82001Phone: 307-772-2451 Senator Cynthia Lummis: 127A Russell Senate Office BuildingWashington, DC 20510Phone: 202-224-3424 Representative Harriet Hageman: https://hageman.house.gov/?utm_source Good luck to you!!! Bulkloads TEAM" Thank you !

Replied on Thu, Aug 13, 2026 at 08:01 AM CST

Posted by a private FlatLoads.com member.

Quote: "Hi Nancy, thanks so much for this detailed information & I am so sorry for your challenges concerning the FMCSA! Below I have provided everything you need to see that your voice is heard for Wyoming. Senator Barrasso specifically provides federal agency assistance for Wyoming residents. His office can contact FMCSA on a constituent's behalf to improve communication and obtain information about a pending case. His office requires a signed Privacy Release plus a description of the problem and supporting documentation. https://www.barrasso.senate.gov/services/federal-agency-assistance/?utm_source Senator John Barrasso office: 2120 Capitol Avenue, Suite 2013Cheyenne, WY 82001Phone: 307-772-2451 Senator Cynthia Lummis: 127A Russell Senate Office BuildingWashington, DC 20510Phone: 202-224-3424 Representative Harriet Hageman: https://hageman.house.gov/?utm_source Good luck to you!!! Bulkloads TEAM"

Thank you !

Replied on Fri, Aug 14, 2026 at 08:23 AM CST
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. Quote: "59032 I'm past the waiting period for my Mc to activate can't get a answer from fmcsa of when it will activate or able to get a supervisor to call me back " U.S. Senator Steve Daines – Montana Washington office: (202) 224-2651. His office has a “Help With a Federal Agency” casework process specifically for Montanans who cannot get a timely answer from a federal agency. mailto:[email protected] U.S. Senator Tim Sheehy – Montana Washington office: (202) 224-2644. Senator Sheehy also provides federal-agency casework. His Eastern Montana constituent-services number is (406) 252-0559, and his office lists [email protected] for casework. U.S. Representative Troy Downing – Montana 2nd District The official House ZIP lookup places 59032 in Montana's 2nd Congressional District, represented by Troy Downing. His Washington office number is (202) 225-3211.

Replied on Fri, Aug 14, 2026 at 08:23 AM CST

Posted by a private FlatLoads.com member.

Quote: "59032 I'm past the waiting period for my Mc to activate can't get a answer from fmcsa of when it will activate or able to get a supervisor to call me back "

U.S. Senator Steve Daines – Montana
Washington office: (202) 224-2651. His office has a “Help With a Federal Agency” casework process specifically for Montanans who cannot get a timely answer from a federal agency.

mailto:[email protected]

U.S. Senator Tim Sheehy – Montana
Washington office: (202) 224-2644. Senator Sheehy also provides federal-agency casework. His Eastern Montana constituent-services number is (406) 252-0559, and his office lists [email protected] for casework.

U.S. Representative Troy Downing – Montana 2nd District
The official House ZIP lookup places 59032 in Montana's 2nd Congressional District, represented by Troy Downing. His Washington office number is (202) 225-3211.

Replied on Fri, Aug 14, 2026 at 08:34 AM CST
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. 59032 I'm past the waiting period for my Mc to activate can't get a answer from fmcsa of when it will activate or able to get a supervisor to call me back

Replied on Mon, Aug 17, 2026 at 07:52 AM CST
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. 50597. Will be on hold for hours. When I get a que to go to the next thing I get disconnected. Login i can only get so far and it locks up or says it has failed

Replied on Mon, Aug 17, 2026 at 02:22 PM CST
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. I sign in and it says my application is no longer active but wont allow me to reapply. 33881 Florida

Replied on Mon, Aug 17, 2026 at 02:33 PM CST
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. Quote: "59032 I'm past the waiting period for my Mc to activate can't get a answer from fmcsa of when it will activate or able to get a supervisor to call me back " Hi Robert, your best option is contacting Senator Tim Sheehy His office has an online Federal Agency Help / Privacy Release process, and 59032 is in the eastern Montana region, handled through the Billings office. His office lists: Billings: 222 N. 32nd Street, Suite 102, Billings, MT 59101 Phone: 406-252-0559 Casework email: [email protected] https://www.sheehy.senate.gov/services/help-with-a-federal-agency/?utm_source=chatgpt.com You will need to complete the Privacy Release Form so the senator's staff is legally authorized to communicate with FMCSA concerning his case. Once your submit the case work form I would recommend the following: call 406-252-0559 after submitting the casework form and say: “I just submitted a federal agency assistance request concerning an FMCSA operating-authority delay. My waiting period has passed, FMCSA will not tell me why my MC isn't active, and I've been unable to get a supervisor callback. This is preventing my trucking company from operating. Can a constituent liaison please review my case?” We wish you all the best Robert! Bulkloads TEAM

Replied on Mon, Aug 17, 2026 at 02:33 PM CST

Posted by a private FlatLoads.com member.

Quote: "59032 I'm past the waiting period for my Mc to activate can't get a answer from fmcsa of when it will activate or able to get a supervisor to call me back "

Hi Robert, your best option is contacting Senator Tim Sheehy

His office has an online Federal Agency Help / Privacy Release process, and 59032 is in the eastern Montana region, handled through the Billings office. His office lists:

Billings: 222 N. 32nd Street, Suite 102, Billings, MT 59101
Phone: 406-252-0559
Casework email: [email protected]

https://www.sheehy.senate.gov/services/help-with-a-federal-agency/?utm_source=chatgpt.com

You will need to complete the Privacy Release Form so the senator's staff is legally authorized to communicate with FMCSA concerning his case.

Once your submit the case work form I would recommend the following: call 406-252-0559 after submitting the casework form and say: “I just submitted a federal agency assistance request concerning an FMCSA operating-authority delay. My waiting period has passed, FMCSA will not tell me why my MC isn't active, and I've been unable to get a supervisor callback. This is preventing my trucking company from operating. Can a constituent liaison please review my case?”

We wish you all the best Robert!

Bulkloads TEAM

Replied on Mon, Aug 17, 2026 at 02:39 PM CST
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. Quote: "50597. Will be on hold for hours. When I get a que to go to the next thing I get disconnected. Login i can only get so far and it locks up or says it has failed" Hi Michael, For this situation, I would start with Senator Chuck Grassley’s constituent-services office. His office has a dedicated Help With Federal Agencies process. You complete the online information, generates a Privacy Release Form, signs it, and returns it with supporting documentation. Senator Grassley’s office says the signed release is required before his staff can begin working with the federal agency. https://www.grassley.senate.gov/services/help-with-federal-agencies?utm_source Be sure to gather all of your company information and emphasize that you are unable to geth through to FMCSA by either method available to you. Include that the telephone process results in excessive holds/disconnections, while the online system freezes, fails, or prevents them from proceeding. I would also recommend that you go ahead and call Grassley's office - Senator Grassley has constituent-service specialists in several Iowa offices, and his office says they help Iowans work through problems with federal agencies. https://www.grassley.senate.gov/about/results/constituent-services?all=true&utm_source When you call I would say: “I'm an Iowa motor carrier and need to open a constituent case involving FMCSA. I've repeatedly tried to resolve the problem directly. I'm spending hours on hold and getting disconnected, and when I try to complete the process online, the system locks up or tells me it failed. I need assistance getting an FMCSA caseworker to review my account and tell me what I need to do." Good luck Michael! Bulkloads TEAM

Replied on Mon, Aug 17, 2026 at 02:39 PM CST

Posted by a private FlatLoads.com member.

Quote: "50597. Will be on hold for hours. When I get a que to go to the next thing I get disconnected. Login i can only get so far and it locks up or says it has failed"

Hi Michael,

For this situation, I would start with Senator Chuck Grassley’s constituent-services office. His office has a dedicated Help With Federal Agencies process. You complete the online information, generates a Privacy Release Form, signs it, and returns it with supporting documentation. Senator Grassley’s office says the signed release is required before his staff can begin working with the federal agency.

https://www.grassley.senate.gov/services/help-with-federal-agencies?utm_source

Be sure to gather all of your company information and emphasize that you are unable to geth through to FMCSA by either method available to you. Include that the telephone process results in excessive holds/disconnections, while the online system freezes, fails, or prevents them from proceeding.

I would also recommend that you go ahead and call Grassley's office -

Senator Grassley has constituent-service specialists in several Iowa offices, and his office says they help Iowans work through problems with federal agencies.

https://www.grassley.senate.gov/about/results/constituent-services?all=true&utm_source

When you call I would say:

“I'm an Iowa motor carrier and need to open a constituent case involving FMCSA. I've repeatedly tried to resolve the problem directly. I'm spending hours on hold and getting disconnected, and when I try to complete the process online, the system locks up or tells me it failed. I need assistance getting an FMCSA caseworker to review my account and tell me what I need to do."

Good luck Michael!

Bulkloads TEAM

Replied on Mon, Aug 17, 2026 at 02:44 PM CST
Posted by a private FlatLoads.com member.	Posted by a private FlatLoads.com member. Quote: "I sign in and it says my application is no longer active but wont allow me to reapply. 33881 Florida" Hi Jonelson, I would start with U.S. Senator Rick Scott’s office. His office has a specific Help with a Federal Agency casework process. His staff can contact a federal agency to ask about the status of a case and review whether it is being handled properly. A signed consent/privacy release is required before the agency can disclose information to his office. https://www.rickscott.senate.gov/contact/casework?utm_source You can also contact Senator Ashley Moody's office if necessary. Her office has a General Casework process specifically for Floridians experiencing problems with federal agencies. https://www.moody.senate.gov/how-can-i-help/?utm_source I also would recommend that you not create additional account or submit different applications - If the existing USDOT/MC/application is stuck in FMCSA's system, creating duplicate records could make the situation more complicated. The congressional inquiry should specifically ask FMCSA whether the existing application needs to be reinstated/reset or whether FMCSA needs to clear something before you can reapply. Good luck Jonelson! Bulkloads TEAM

Replied on Mon, Aug 17, 2026 at 02:44 PM CST

Posted by a private FlatLoads.com member.

Quote: "I sign in and it says my application is no longer active but wont allow me to reapply. 33881 Florida"

Hi Jonelson, I would start with U.S. Senator Rick Scott’s office. His office has a specific Help with a Federal Agency casework process. His staff can contact a federal agency to ask about the status of a case and review whether it is being handled properly. A signed consent/privacy release is required before the agency can disclose information to his office.

https://www.rickscott.senate.gov/contact/casework?utm_source

You can also contact Senator Ashley Moody's office if necessary. Her office has a General Casework process specifically for Floridians experiencing problems with federal agencies.

https://www.moody.senate.gov/how-can-i-help/?utm_source

I also would recommend that you not create additional account or submit different applications - If the existing USDOT/MC/application is stuck in FMCSA's system, creating duplicate records could make the situation more complicated. The congressional inquiry should specifically ask FMCSA whether the existing application needs to be reinstated/reset or whether FMCSA needs to clear something before you can reapply.

Good luck Jonelson!

Bulkloads TEAM

New FMCSA MOTUS Registration System?

FMCSA Minnesota Division — contact simultaneously

Hi Robert, your best option is contacting Senator Tim Sheehy

Address

Legal

Social Media